Five9 – Your intelligent CX Platform.

With Five9, customer satisfaction and operational efficiency go hand in hand. The cloud-based contact center platform enables you to support your customers seamlessly across all channels.

Five9 connects every touchpoint throughout the entire customer journey, ensuring a consistent service experience – whether through self-service, live agents, or a smooth combination of both. With AI-powered solutions, both customers and service agents benefit from optimized processes and enhanced interactions.

Key Features.

AI-Powered Self-Service Solutions.

Virtual agents and voice bots handle simple inquiries and are available 24/7. The Five9 Intelligent Virtual Agent (IVA) can answer FAQs, reset passwords, or provide order status updates – across both digital and voice channels. With lifelike voice avatars powered by advanced text-to-speech technology, the IVA delivers a highly natural and interactive customer experience.

Seamless Handoff to Live Agents.

Human service agents have full access to interaction details between the customer and the Five9 IVA. This ensures they gain valuable context and can seamlessly take over the case. Intelligent routing and AI-powered CX tools – such as real-time transcription, automated guidance, and checklists – help reduce handling time and boost your CSAT score.