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Jira Service Management.
Offer your customers first-class service - with Jira Service Management. The AI-supported ITSM solution bundles external and internal service tickets and connects them directly to other tools at your disposal within your IT infrastructure. This way, Jira Service Management unites developers, IT and business teams on one central platform - for smooth collaboration and more efficient ticket processing.
As an Atlassian partner, we are delighted to offer you comprehensive service and support for all aspects of Jira Service Management - from consulting to implementation and continual support.
The Most Important Features.
Self-Service Portals
Create user-friendly service desks where both customers and employees can…
- search the integrated extensive knowledge base
- receive AI-generated suggestions for suitable services
- open, manage and track service tickets.
Automations and Workflows
Automate routine tasks like the automatic transfer of a service ticket to a specific team member and define rules for service level agreements (SLAs) that define, for example, how quickly a request must be answered. Set up workflows for approval processes or similar.
CSAT Reports and Analyses
Keep an eye on important stats concerning your service management, e.g. the Customer Satisfaction Score (CSAT), the total amount of tickets resolved per day or their average processing time.
Integrations
Link Jira Service Management with other apps and programs such as development tools, your ERP, Confluence or the Jira PM tool to directly involve all teams and solve issue tickets faster. Integrate other channels like email, chat, voice or even entire contact centers to offer your customers a seamless service experience.
Screenshots from Jira, an Atlassian product.
Your Benefits with Jira Service Management.
All-In-One Platform
Smooth collaboration between Dev.Ops and Business teams
Better Customer Service
Faster, more efficient processing of tickets
More Transparency
Supports Incident, Change and Issue Management
Instantly Ready to Go
Quick access to preconfigured templates for workflows, automations and more
Why WTG?
As a long-standing Atlassian partner, we are happy to accompany you on your path to outstanding customer service. In addition to our ITSM and software expertise, we at WTG have extensive specialist knowledge in the field of (cloud) telephony. This makes us your ideal choice for a partner to integrate your voice channels into your Jira Service Management. From linking your call or contact center with the platform to integrating an IVR (Interactive Voice Response) system for menu-driven telephony, we can provide everything you need from a single source.
Benefit from our know-how.
Do you have special requirements or would you like to know more about Jira Service Management? We would be happy to advise you personally. Or simply arrange a free demo appointment.
Jürgen Fischer
Senior Sales Manager
WTG innovation